Privacy Policy

 Thrive Senior Solutions adheres to all HIPAA-compliant standards for Non-Emergency Medical Transportation.
Client information will never be shared without written consent.

How to Enroll:

• Opt-In Method:  Text JOIN to start receiving appointment reminders and wellness tips from Thrive Senior Solutions. Message frequency varies. Message and data rates may apply. Text HELP for help. Text STOP to unsubscribe. For terms and privacy, visit https://thriveseniorsolutions.com/privacy-policy.
   
• Types of Messages You Will Receive:
   
  •  SMS program sends appointment reminders and wellness tips.
     
• Stop/Help: Text STOP to unsubscribe or HELP for assistance.

 1. Information Use
We collect your personal and mobile information solely to provide you with Thrive Senior Solutions services, including appointment reminders, confirmations, marketing messages about our own services, and service updates. 

 2. Prohibition on Data Sharing for Marketing or Promotional Purposes
We do not share your personal or mobile information with any third parties for marketing or promotional purposes under any circumstances. 

 3. No Data Transfer to External Organizations
We do not transfer, sell, or share your information with any external organizations under any circumstances, even with your consent, except as required by law (for example, in response to a valid subpoena or legal process). 

 4. Safeguards Against Unauthorized Sharing
We implement strict administrative, technical, and physical safeguards designed to protect your personal and mobile information from unauthorized access, use, or disclosure. These measures include secure data storage, access controls, encryption where applicable, and regular monitoring of our systems. 

5. Your Privacy Choices

• To stop receiving SMS messages, text STOP at any time.
   
• For help or questions about your privacy, text HELP or contact us at info@thriveseniorsolutions.com

 6. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices. We will notify you of any significant changes via email or SMS, as appropriate.
 

Riders must be able to enter and exit the vehicle independently or with minimal assistance unless a mobility device is noted in advance.

Seatbelts are required at all times. Disruptive or unsafe behavior may result in service termination.

Drivers will wait up to 10 minutes at a pickup location. Additional wait time may incur fees or a missed-ride classification.

Clients may travel with one support person at no extra charge. Please notify us when booking.

We currently serve Milwaukee, Waukesha, and surrounding areas. Requests outside of this area may be subject to additional approval or mileage charges.

Our services are available by appointment, Monday through Saturday, 6:00 AM to 8:00 PM.
Emergency or last-minute bookings are subject to availability.

Clients are encouraged to schedule appointments at least 24–48 hours in advance.
Cancellations made with less than 12 hours’ notice may be subject to a cancellation fee.

We accept Medicaid-authorized rides, private pay (via invoice or online), and approved facility billing agreements.
Payment is due at time of service unless otherwise arranged.